Terms of service

Terms of Service:

  1. Acceptance of Terms: Users agree to the terms and conditions by accessing or using the website.
  2. Age Requirement: Users must be of the age of majority in their state or province.
  3. Product Use: Products are for personal use only, not for resale.
  4. Prohibited Actions: Users must not engage in illegal activities, transmit harmful code, or violate laws.
  5. General Conditions: The right to refuse service, content transmission conditions, and restrictions on use are outlined.
  6. Accuracy of Information: The site is not responsible for inaccurate information, and users should consult primary sources.
  7. Modifications: The right to change prices, modify or discontinue services is reserved.

Shipping Policy:

  1. Shipping Speed: For deliveries from the EU/UK, our most reliable and fastest shipping method typically takes 2-7 business days. Please note that during holidays, there might be slight delays. We appreciate your understanding and assure you that we are committed to providing the best possible delivery experience.
  2. Shipments: Details on the processing and shipping of orders, including express and standard shipping.
  3. Free Shipping: Free shipping is offered 
  4. Customs & Government Agencies: Instructions for cooperation to prevent seizure and return of orders.

Refund Policy:

  1. Returns: Regretfully, returns are not accepted, especially for sanitary or perishable goods.
  2. Damaged Products: Procedures for reporting and addressing damaged products.
  3. Incorrect Products: Steps to take if the wrong item is received.
  4. Mis-Deliveries: Customers are responsible for contacting the shipping company, and no refunds for lost or stolen packages after delivery confirmation.
  5. Change of Address: Address changes may not be guaranteed, and mis-deliveries due to address changes are not refundable.
  6. Delay in Delivery: Rare delays may occur, especially during holidays, but are not considered refundable.
  7. Updated Packaging: Acknowledgment that packaging may be updated, and refunds are not issued for packaging design changes.
  8. Customer Fraud Attempt: Warnings against fraudulent attempts related to product complaints.
  9. Refunds: Refunds are issued if issues are resolved, with a note on processing time.

Subscription Policy:

  1. Notification: Users receive a notification three days before a subscription order date.
  2. Cancellation: Users can manually cancel subscriptions through their accounts or contact customer service.
  3. Processed Orders: Once processed and shipped, subscription orders cannot be canceled but can be returned for a refund.
  4. Chargeback Policy: Chargebacks without returned unopened products will not be accepted.

Additional Information:

  • Contact Information: Users can contact Formuworld at service@formuworld.com.

Please note that this is a summary, and you may want to review the original text for a more detailed understanding.