Terms of service
Last updated: October 30, 2026
These terms apply when you use formuworld.com or buy from Formuworld ("we", "us"). By placing an order you agree to them. Nothing in these terms limits any rights you have under consumer law where you live.
1. Who can order
You must be at least 18, or the age of majority where you live, and buying for personal or family use, not for resale. We ship to the United States and Canada.
2. Products and information
Every formula we sell was made for a market in Europe or the UK and is labelled in that market's language. Our product pages name the edition and summarise the label in English. Follow the preparation, storage and safety instructions supplied with the product. If they are missing, inconsistent or unclear to you, do not use the product; contact us for help or a refund. Our pages give product information, not medical advice. Breastfeeding is recommended; talk to your pediatrician before you start or switch formula. Follow-on formula is not for babies under 6 months. Brand names are trademarks of their owners; we are an independent retailer and are not affiliated with or endorsed by them. Makers may update packaging and recipes; we will not send a different edition, stage, recipe or allergen profile without your agreement.
3. Prices, orders and payment
Prices are in the currency shown at checkout. Your order is an offer to buy; we accept it when we ship it. We may decline or cancel an order, for example if an item is unavailable, a price or description was clearly wrong, or we suspect fraud or resale; if we cancel after you were charged, we refund you in full. Sales tax, where it applies, is shown at checkout.
4. Shipping, duties and delivery
Orders ship from the UK or the EU. Shipping costs and our shipping policy are shown before you pay. We ship Delivered Duty Paid: you will not be required to pay import duties or customs-clearance charges to receive your order; if a carrier asks for such a payment, contact us and we will arrange or reimburse it. Delivery dates are estimates. We will ship within the shipping time stated when you order, or within 30 days of receiving your order if no time is stated. If we cannot, we will tell you before that deadline, give you a revised shipping date and the option to cancel for a full refund, and ask for your consent to the delay where the law requires it.
5. Subscriptions (automatic renewal)
Subscribe & Save is optional. If you choose it, your order renews at the frequency you select (every 1 to 6 weeks, 2 months or 3 months) at 7% off the one-time price, and your payment method is charged for each delivery until you cancel. Before you subscribe, checkout shows the recurring price, tax, shipping and how often you will be charged, and you agree to the recurring charges. Cancel future subscription renewals online in your account at any time; you do not need to contact us or accept any offer to cancel. If you cannot use your account, email service@formuworld.com and we will cancel for you. Cancelling stops later charges but does not cancel an order already charged; to cancel that order, contact us right away and we will cancel and refund it if it has not shipped. We will send the subscription reminders and notices of price or other material changes that the law requires, with how to cancel. Details: subscription policy.
6. Problems with an order
Because formula is a food, we do not accept change-of-mind returns of delivered formula. Damaged, wrong, expired, missing and recalled items are handled in our refund policy, which does not limit your legal rights.
7. Using the site
Do not misuse the site: no unlawful use, scraping that harms the service, interference with security, or uploading harmful code. Site content (text, images, design) belongs to us or our licensors and may not be copied for commercial use without permission.
8. Liability
We take reasonable care to keep the site accurate and available, but it may contain errors or be unavailable at times. Nothing in these terms excludes or limits liability for death, personal injury, defective or unsafe products, fraud, wilful misconduct, gross negligence, or any liability or consumer remedy that the law does not allow us to exclude or limit.
9. Disputes
You may contact service@formuworld.com to seek an informal resolution. Doing so is optional and does not delay or restrict any right to seek a refund, dispute a charge, complain to a regulator or pursue a legal remedy.
10. Changes
We may update these terms. The version in force when you place an order applies to that order.