Cancellation policy

Subscription Policy:

You will receive a notification three days prior to your subscription order date. This provides you with ample time to manually cancel it through your account or contact us via email at service@formuworld.com if any changes need to be made. Once the order is processed and shipped, cancellation is no longer possible, but you may return it for a refund. Please note that if a chargeback is filed without returning our products unopened, the chargeback will not be accepted.

Shipping/Cancellations/Returns:

We have the capability to dispatch formula orders around the clock, ensuring prompt delivery. This is facilitated by maintaining a concise cancellation window. Orders placed before or after the 6 am PST to 6 pm PST cancellation window are promptly processed and shipped from our warehouse. Once an order has left the warehouse, cancellation or interception is not feasible. Depending on your bank, it may take up to 10 business days for the credit to reflect on your statement.

Example #1: If I place an order at 4 pm PST and wish to cancel it at 4:45 pm PST by sending a cancellation request email to service@formuworld.com, my cancellation request will be accepted as it is within the 6 pm PST cutoff.

Example #2: If I place an order at 4:59 am PST and send a cancellation request at 6 am PST, this order is not guaranteed for cancellation. The cutoff window is from 6 am PST to 6 pm PST; any requests before or after this timeframe are not guaranteed.

Customers can cancel orders within two hours if they are not fulfilled and not guaranteed. To cancel, you can log into your account on our website or use the email you receive. Click on "view order," which will take you to the order status, and then click on "cancel order" to proceed.