Refund policy
Last updated: October 30, 2026
Infant formula is a food. To keep every tin we send sealed and safe, we do not accept change-of-mind returns of delivered formula. This does not affect your remedies for damaged, defective, unsafe, wrong, recalled or undelivered goods, or any other rights you have under the law where you live.
Damaged, wrong or expired items
If an item arrives damaged, opened, leaking, past its best-before date, or is not what you ordered (a different product, stage, edition or pack size), please email service@formuworld.com promptly, ideally within 7 days of delivery, with your order number and photos of the item and its packaging if you can. This request does not shorten any legal deadline or exclude defects you could not see at delivery. Please do not use an item that arrives opened or damaged. We will look into it promptly and replace or refund the item, as you prefer.
Missing or late parcels
If your tracking has not updated for several days, or shows your parcel delivered but you cannot find it, contact us as soon as you can. We will work with the carrier to locate it, and if it does not arrive we will reship or refund your order. Tracking that shows a parcel delivered is evidence we will consider, together with what you tell us. Please check your address carefully when you order.
We will ship within the shipping time stated when you order, or within 30 days of receiving your order if no time is stated. If we cannot, we will tell you before that deadline, give you a revised shipping date and the option to cancel for a full refund, and ask for your consent to the delay where the law requires it.
If customs refuses or returns your parcel for a reason not caused by incorrect information you gave us, we will refund the undelivered items and their shipping.
Packaging changes
Makers sometimes update their packaging. A newer pack design of the same product is not a fault. We will not send a different edition, stage, recipe or allergen profile than you ordered without your agreement; if that happens, it is treated as a wrong item above.
Product recalls
If a product we supplied is recalled, we will take the steps the law and the recall instructions require, including contacting affected customers and giving refunds where required. We will never replace a recalled product with a recalled product.
Cancellations and subscriptions
You can cancel an order by emailing us before it ships. Cancel future subscription renewals online in your account at any time; you do not need to contact us or accept any offer to cancel. If you cannot use your account, email service@formuworld.com and we will cancel for you. Cancelling stops later charges but does not cancel an order already charged; to cancel that order, contact us right away and we will cancel and refund it if it has not shipped.
How refunds are paid
Approved refunds go back to your original payment method. Depending on your bank, they can take up to 10 business days to appear. If you have a problem with a charge, you are welcome to contact us so we can try to fix it quickly; this does not limit your right to dispute a charge with your bank.