Formuworld FAQs

What does "organic" mean on your product pages?

Some formulas we sell are labelled organic by their makers; not every formula we sell is organic. Where a pack carries the EU organic logo, it also shows the code of the organic control body and where the agricultural ingredients were farmed. On our pages we write "organic" only where it is part of the product's own name.

Are the packs labelled in English?

UK editions are labelled in English. Other editions may have their instructions in German, Dutch or other languages. Each product page names the edition and gives an English summary of the label's key facts; our summaries do not replace the maker's instructions. Do not prepare or feed the formula unless you understand all of its preparation, storage and warning information. If anything is unclear, or conflicts with advice from your baby's pediatrician, do not use it and contact us.

Do these formulas contain DHA?

EU rules require DHA in infant formula and follow-on formula marketed in the EU. The amount for each edition and stage is in the nutrition table on its pack.

Where are the preparation instructions?

Preparation instructions are printed on your tin or box. Use the scoop supplied with that pack and follow its own water-to-powder table; do not use another product's scoop or mixing instructions. Our product pages summarise the label and do not replace it. Powdered infant formula is not sterile. If your baby is 2 months old or younger, was born prematurely or has a weakened immune system, ask your pediatrician before using powdered formula about safer options, including ready-to-feed formula, and any extra preparation steps.

Do you offer subscriptions?

Yes. Choose Subscribe & Save on a product page to take 7% off every delivery, every 1 to 6 weeks, 2 months or 3 months. You can skip, pause or cancel online in your account before the next charge. See our subscription policy.

How should I store formula?

For formula powder, follow the pack's storage instructions: keep it closed, cool and dry, and use it within the stated time after opening and before its best-before date. Prepared formula needs different handling; follow the pack's instructions for made-up feeds and any advice from your baby's pediatrician.

Why does my pack look different from the product page?

Makers update their packaging and sometimes their recipes. We will not send a different edition, stage, recipe or allergen profile without your agreement. If the pack you receive differs from the product page, do not use it and contact us.

How long does delivery take?

Orders ship by express service from the UK or Europe. Delivery dates are estimates; holidays and customs can add time.

Do you offer free shipping?

US shipping is free on orders of $95 or more. Below $95, US shipping is $24.99, and checkout shows it before you pay.

Will I pay import duties or customs fees?

No. We ship Delivered Duty Paid to the US and Canada: import duties and customs fees are paid by us. Sales tax, where it applies, is shown at checkout. If a carrier asks you to pay a duty or customs charge, contact us at service@formuworld.com before you pay.

Can I cancel or change my order?

Email service@formuworld.com as soon as possible with your order number. If the order has not left the warehouse we will try to change or cancel it; once it has shipped it cannot be cancelled. Subscriptions can be skipped, paused or cancelled online in your account before the next charge.

Can I return formula?

Formula is a food, so we cannot take it back once delivered. If an item arrives damaged, opened, expired or is not what you ordered, email us within 7 days of delivery with your order number and photos, and we will replace or refund it. See our refund policy.

What if my parcel is late or missing?

Contact us as soon as you can. We will work with the carrier to find it, and if it is lost we will reship or refund your order. Please check your shipping address carefully at checkout.

Questions about a formula or an order? Email service@formuworld.com. Breastfeeding is recommended; talk to your pediatrician before you start or switch formula.