Shipping policy

Last updated: October 30, 2026

Shipping rates

• United States: free on orders of US$95 or more; US$24.99 on orders below US$95. The US$95 is the order subtotal after discounts, before tax and shipping.
• Canada: free.

Checkout shows the shipping cost before you pay. Subscription deliveries use the same rates.

Where your order ships from

Our formulas ship from the UK or the European Union by express service. Each pack size on the product page says where it ships from. An order with packs from both may arrive in more than one parcel.

Delivery times

We will ship within the shipping time stated when you order, or within 30 days of receiving your order if no time is stated. If we cannot, we will tell you before that deadline, give you a revised shipping date and the option to cancel for a full refund, and ask for your consent to the delay where the law requires it. Delivery dates are estimates. Weekends, public holidays where the parcel ships from or is delivered to, and customs checks can add time. When your order ships we email you a confirmation, with tracking where the carrier provides it.

Duties and customs (Delivered Duty Paid)

We ship Delivered Duty Paid to the US and Canada: you will not be required to pay import duties, import taxes or customs-clearance charges to receive your order. Sales tax, where it applies, is shown at checkout. If a carrier or customs office contacts you about your parcel, answer truthfully and reply promptly so it is not held or returned. If a carrier asks you for a duty or customs payment, contact us at service@formuworld.com; we will arrange payment or reimburse a documented charge. If customs refuses or returns your parcel for a reason not caused by incorrect information you gave us, we will refund the undelivered items and their shipping.

Changing or cancelling an order

Email service@formuworld.com as soon as possible with your order number. If the order has not left the warehouse we will try to change the address or cancel it; once it has shipped we cannot. If a cancelled order was already charged, the refund can take up to 10 business days to appear, depending on your bank.

Damaged, wrong or missing parcels

Please check your shipping address at checkout. If your parcel arrives damaged or with the wrong item, contact us promptly, ideally within 7 days of delivery, with your order number and photos if you can. If tracking shows your parcel delivered and you have not received it, or it has stopped moving, contact us as soon as you can. Details are in our refund policy.